In the realm of shipping, our foremost focus is on these three elements:

• Ensuring the secure delivery of your order to your location.
• Reducing carbon emissions through the use of environmentally sustainable packaging materials.
• Saving your money.

All of our packaging equipment, including our bubble wrap, is either made from recycled materials, designed for multiple uses, or capable of being naturally biodegradable.

Processing & Fulfillment

Orders placed on weekdays before 2:00 PM GMT+8 will be processed on the same day, while orders placed after that time will be processed on the next following working day. Any orders made during the weekend or on holidays will be dispatched from our warehouse on Monday or the next working day.

When making a purchase, we kindly ask for your patience as we require 2 to 3 business days for the processing and shipping of your order. We strive to ensure the safe delivery of your phone cases, therefore, larger orders may require additional time for packing and shipping. Delays may occur during periods of high volume, leading to prolonged processing times.

Estimated Delivery Time

Asia

1-2 Business Days

10-20 Business Day

 

We presume that your presence here indicates an issue with your order. Please contact one of our knowledgeable customer service representatives at the email address info@mmcases.com

Global delivery service.

All products available on mmcases.com are eligible for international shipping. We offer Delivery Duty Paid (DDP) services to most major countries around the world.

Kindly note that any customs duties, import taxes, and fees are not covered in the shipping costs. Please refer to the following section regarding customs and import duties.

Please be advised that all orders placed from overseas are considered final and non-refundable. Please take a look at the page regarding our policy on returns and replacements.

Cost of Shipping

We aim to provide our customers with the highest quality service and ensure prompt delivery of their orders at the specified price listed on our website. During the checkout process, the shipping fee will be determined based on the weight and destination of the items in the order and you will be required to pay the actual amount. The delivery fee will be charged with every purchase.

Tracking

We will provide you with a confirmation email containing tracking details as soon as your product has been dispatched. The email will contain details regarding the shipment, your tracking number, and a hyperlink to the selected carrier's website, enabling you to monitor your product's progress.

 

In order to access the account information section of mmcases.com and monitor an order, it is necessary for you to sign in. Select the "Order history" link located within the "My Account" section in order to view your latest purchase. If you happen to come across a tracking number, you are welcome to utilize it in order to access tracking information on the "Track Your Order" website. This function provides confirmation regarding the successful delivery of your product.

Please be advised that on certain occasions, shipping companies may need 2-5 business days for the system to update with the latest tracking information. If it has been longer than five business days since you placed your order and the tracking number is still showing no information. Kindly contact us.

Customs and Import Fees

Duties and taxes associated with the importation of your package may be applicable. It is the client's responsibility to cover these fees. In several countries, hiring a customs broker is not mandatory for the clearance of imports. However, as only licensed customs brokers possess the necessary expertise to effectively navigate the duties associated with clearing goods through customs, we strongly recommend that you engage with one for assistance. Collaborate with an experienced customs broker to avoid errors, delays, or extra costs.

Prior to making a purchase on mmcases.com, we kindly request that you verify the custom duties and taxes associated with your order.

We will not provide a refund in the event that the box is confiscated by customs authorities unless all items are returned to us in good condition.

Shipping Address and Postal Code Boxes

Kindly note that once an order has been shipped, we are unable to modify the delivery address. If you have mistakenly inputted the wrong address, kindly inform us within 12 hours of making your purchase.

If you wish to send multiple items to different addresses, please place separate orders for each delivery address.

If the address and zip code do not match, the consumer is required to cover any fines or fees incurred. The customer will be responsible for reshipping the item again.

The billing address for a customer is the location where they receive their invoices or statements. A shipping address is where the customer wants their package to be sent. Enter the correct address in the "shipping address" section.

Apologies, but P.O. We do not accept boxes or military APOs for shipping.

Late Delivery

MMCASES is not liable for any delays in performance caused by events beyond its control, such as force majeure, government actions, transportation delays, labor disputes, or delivery issues.

If we are unable to fulfill your order due to lack of availability in our stockroom, we will inform you within three business days of the order date.

Return, Refund & Exchange

Please refer to our return and refund policy for more details on our procedures. It is our goal to ensure that you are happy with your purchases.

Shipping Updates & Alerts

Communication is essential, so we will inform you through both email and SMS when your package is sent out.

Product ownership

Any items bought from mmcases.com are subject to a destination contract. Following the delivery, MMCASES does not take responsibility for any loss, theft, or damage.

Still looking for help?

Please contact our customer support team at info@mmcases.com